Why I Wrote This Book
My firm specializes in change. It’s a good business to be in, given today’s fast-moving world.
The Origins of Trust
To understand how fundamental trust truly is, we have to go back to the beginning. As it turns out…
Building Trust: The Five Building Blocks
So how do you build trust? Well, that’s the subject of this entire book.
Four Competencies That Build Trust
When employees feel high levels of trust, they feel a sense of calm happiness.
The Origins of Spark: Creating a Culture of Innovation
Trust is the key, but it’s not the whole picture. Spark is the second part of the equation.
The Importance of Trust and Spark
Most people don’t immediately think of trust and spark when they think about great companies.
Trust + Spark = Leadership Culture
I had a dream while I was working on this book.
In the dream, I was speaking to a group of leaders about the practices that build high-..
Practice #1: Align the Core Values
The first quantum shift for leaders to make in their thinking is to recognize the importance of aligning everyone around the company’s core values.
Practice #2: Sharpen the Focus
It is not good enough to communicate a vague sense of direction—to talk, for example, about being the world leader in your industry. People want a more…
Practice #3: Lead Through Others
To understand the difference between a great company and a mediocre one, take a look at its people. Do they know their roles?